Last update: 06/21/2026
All orders are made to order and processed after payment has been successfully received.
- Production Time: 2–5 business days
- Shipping Time: 10–15 business days
- Estimated Total Delivery Time: 12–20 business days
Please note that delivery times are estimates and may vary due to holidays, high-demand periods, customs clearance, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.
International Shipping
We proudly ship worldwide.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
ALIGEX RETURN & REFUND POLICY
Made-to-Order Products
Because our products are custom-made upon order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Incorrect shipping address provided by the customer
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
To process your request, please provide:
- Your order number
- Photos showing the issue
- A brief description of the problem
After review, we will offer either:
- A free replacement, or
- A full refund
ALIGEX CANCELLATION POLICY
Orders may be canceled within 12 hours of purchase.
After this period, production may have already started and cancellation requests cannot be guaranteed.
ALIGEX TERMS & CONDITIONS
By placing an order with Aligex, you agree to the following:
- All products are manufactured on demand.
- Estimated delivery times are between 10 and 15 business days after shipment.
- Delays caused by shipping carriers, customs authorities, or unforeseen events are outside our control.
- Customers are responsible for providing accurate shipping information.
CONTACT US
For questions regarding your order, please contact us at:
Email: daissantwalkens@gmail.com
Customer Support Hours: Monday–Friday
Response Time: Within 24–48 business hours
Thank you for choosing Aligex. We appreciate your trust and are committed to delivering quality products and excellent customer service.
